Quality Improvement Officer- Clinical Excellence 


Title: Quality Improvement Officer – Clinical Excellence Program

Location: Migori, Kenya 

Start date: Jan 2023

Organizational Background

Founded by a group of committed Kenyans, Lwala builds the capacity of rural communities to advance their own comprehensive well-being. We support communities to design, implement, and evaluate solutions to their most pressing health challenges. Then, we build coalitions of communities, health workers, government, and universities to generate evidence of impact and infuse these insights into the formal health system in Kenya and beyond. This bottom-up change promises holistic solutions that are custom-built for the systems they are meant to reform.


Reporting to the Clinical Excellence Manager, the Quality Improvement Officer will be responsible for the provision of technical oversight in ensuring quality processes at the LCA health facility and the Government partner health facilities

Key Responsibilities

The responsibilities of the Quality Improvement Officer include but are not limited to:


  1. Providing technical support to the healthcare providers in the quality improvement process at Lwala Health Centre and MoH partner facilities 
  2. Provide capacity building in quality improvement through trainings and mentorship for the Quality Improvement initiative, within the Clinical Excellence Program and with MoH-supported partner facilities 
  3. Ensuring that quality assessments, quality improvement plans and progress monitoring are progressing according to workplans 
  4. Conducting regular quality assessments and provide necessary tools and training to the programme and clinical team that support the assessment process 
  5. Providing input in the preparation of quarterly and annual progress reports of the programme. 
  6. Provide technical assistance to health facilities to meet reporting requirements within defined timeframes for assigned projects 
  7. Work intensively with health facility teams participating in assigned QI projects to refine delivery system and identify best practice 
  8. Liaise with other external quality standards bodies for Lwala’s external quality assessment 
  9. Work in collaboration with the Clinical Training team in planning for training in Lwala and other MOH health facilities  
  10. Ensure that quality assessments, quality improvement plans and progress monitoring are progressing according to work plan
  11. Conduct regular quality assessments and provide necessary tools and training to the programme and clinical team that support the assessment process
  12. Provide input in the preparation of quarterly and annual progress reports of the programme
  13. Support fundraising and resource mobilization initiatives including provision of appropriate data and information needed to develop concept papers and proposals. 
  14. Prepare and manage the unit’s annual budget and work plan.
  15. Monitor and control the unit’s expenditure to ensure that it is within budget.
  16. Actively communicate the vision and mission of the LCA and inculcate culture and values of the organization to all staff. 
  17. Proactively employ practices that lead to staff motivation and retention and ensure effective succession plans. 
  18. Carry out any other duties and responsibilities which may be assigned by the
    management from time to time.

Qualifications and Experience

  • Level of Education/Academic Qualification
  • Minimum of Diploma in Clinical Medicine & Surgery, Pharmacy, Midwifery, Nursing or Biomedical Science, and a Higher National Diploma in Public Health, or related field 
  • Specialized Training/Professional Qualifications
  • Additional training in quality improvement management will be an added advantage 
  • Exposure to leadership and management roles for at least 2 years 
  • Knowledge of national standards for health facility finance management, human resources, procurement procedures, etc. 
  • Proficiency in use of MS Office suite. Additional skills in statistical software would be an added advantage 
  • Ability to work collaboratively with MoH (SCHMT and facility staff), and external organizations 
  • Knowledge of CQI principles, practices, methods, and tools.
  • Knowledge of medical records and clinical care processes

  •  Other Competencies/Abilities/Skills Required
  • Systems thinker: You think in terms of the whole operating structure 
  • Strong communication and presentation skills, training/meeting facilitation skills.
  • High degree of independence, flexibility, initiative and commitment. 

  • Relevant Work Experience
  • At least 3 years of relevant work experience in direct health service delivery 
  • Ability to travel and work with rural communities in Migori County 
  • 4 ehExperience working with MOH health systems is an added advantage 



  • Commitment to impact – The individual should be passionate about Lwala’s mission and the population we serve, and relentless in pursuit of generating evidence and learning to understand our impact as we test our community-based innovations and scale with government and partners.
  • Communication skills – Strong written and verbal communications skills are essential, in particular, the ability to communicate complex thoughts and ideas simply and effectively and tailor communications to the non-technical audience.
  • Energy, motivation and stamina - The role can be demanding and, at times, subject to external pressures for timely completion. The candidate must be adaptive, creative, organized, and highly motivated.



The job is performed in accordance with standard procedures and guidance with occasional need for independent decision. It is guided by the professional standards outlined in the respective professional field and must be performed without compromise to those standards. 

It makes recommendation to the management on issues relating to management of clinical services - supplies, drugs and equipment that enable effective service delivery. 


The job provides responsibility for financial, human and material resources. 


Working Environment  

The job is conducted in health facilities within the sub counties which Lwala support in the implementation of QI model. The position requires the incumbent to travel from facility to facility. The position requires intensive collaboration among the MoH team, Mother and Children program and Adolescent and Youth program. 

Occupational Hazards

There is exposure to risks that come with handling people with diverse medical conditions especially infectious diseases as well as handling of dangerous medical equipment and substances. Periodical exposure to adverse weather conditions and risky situations is a possibility.


To Apply

Please send the following to recruitment@lwalacommunityalliance.org with the subject line “Quality Improvement Officer – COE 28112022”.

The application deadline is 13th December 2022

  • Current CV/resume.
  • Letter of Interest detailing related skills and experience.
  • 3 professional references with name, title, email, phone contact, and relationship to the applicant.


Every mother deserves a safe delivery. Every child deserves a 5th birthday.

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