Founded by a group of committed Kenyans, Lwala builds the capacity of rural communities to advance their own comprehensive well-being. We support communities to design, implement, and evaluate solutions to their most pressing health challenges. Then, we build coalitions of communities, health workers, government, and universities to generate evidence of impact and infuse these insights into the formal health system in Kenya and beyond. This bottom-up change promises holistic solutions that are custom-built for the systems they are meant to reform.

About the role

Reporting to the Partnership & Engagement Coordinator, the Quality Improvement Officer will be responsible for the provision of technical oversight in ensuring quality processes at the LCA health facility and community health programs.

Our 80 employees are made up of both, the rural community and skilled professionals from outside that relocate to Lwala to work with us.  You will` tap into these skills to advance synergies in the delivery of the Quality Improvement program.

Your responsibilities will include:

  • Providing technical support to the healthcare providers in the quality improvement process at Lwala Health Centre and MoH partner facilities
  • Provide capacity building in quality improvement through trainings and mentorship for the Quality Improvement initiative, within the Community Health Program and with MoH-supported partner facilities and
  • Ensuring that quality assessments, quality improvement plans and progress monitoring are progressing according to workplans
  • Conducting regular quality assessments and provide necessary tools and training to the programme and clinical team that support the assessment process
  • Providing input in the preparation of quarterly and annual progress reports of the programme.
  • Provide technical assistance to health centers to meet reporting requirements within defined timeframes for assigned projects
  • Work intensively with health center teams participating in assigned QI projects to refine delivery system and identify best practice
  • Liaise with other external quality standards bodies for Lwala’s external quality assessment
  • Work in collaboration with the Clinical Mentor in planning for training in Lwala and other MOH health facilities


  • Academic Qualifications
  • Minimum of Diploma in Medicine, Pharmacy, Midwifery, Nursing or Biomedical Science, and a Higher National Diploma in Public Health, or related field

Specialized Training/Professional Qualifications

  • Additional training in quality improvement management will be an added advantage
  • Exposure to leadership and management roles for at least 2 years
  • Knowledge of national standards for health facility finance management, human resources, procurement procedures, etc.
  • Proficiency in use of MS Office suite. Additional skills in statistical software would be an added advantage
  • Ability to work collaboratively with physicians, staff and external organizations

Other Competencies/Abilities/Skills Required

  • Good interpersonal and communication skills
  • Demonstrated leadership and training skills.
  • Strong communication and presentation skills, training/meeting facilitation skills.
  • High degree of independence, flexibility, initiative and commitment.

Relevant Job Experience

  • At least 3 years of relevant work experience in direct health service delivery
  • Ability to travel and work with rural communities in Migori County
  • Experience working with MOH health system is an added advantage
  • Display a commitment for health development

To Apply

  • Please send the following to with the subject line “Quality Improvement Officer:”
  • Current CV/resume.
  • Letter of Interest detailing related skills and experience.
  • 3 professional references with name, title, email, phone contact, and relationship to the applicant. By 20th February 2022.

Every mother deserves a safe delivery. Every child deserves a 5th birthday.

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